Member Online Services Enhancement
Subscribers can now view their covered dependents' information.
As of January 19, 2008, subscribers will have the ability to view all of their dependents' dental information
with a single user ID and password through Member Online Services. Dependents under age 18 who were previously registered will
no longer have access to their own user ID and password. The information will be available through the subscriber’s user ID and
password.
Questions and Answers regarding enhancements to Member Online Services......
Q. Does the subscriber need to register their dependents separately in order to see their dental information
via Member Online Services?
A. As of January 19, 2008, dependent(s) will no longer be required to register and obtain a user ID and password for
Member Online Services. Subscribers will now be able to view all of their dependents' and dental information under the
subscriber’s user ID and password.
Q. If the subscriber was registered prior to January 19, 2008, will the subscriber need to re-register in order to view
his/her dependents' dental information under the subscriber user ID?
A. No, the subscriber will not need to re-register. After January 19, 2008, when the subscriber logs onto Member Online
Services with their existing user ID and password, the subscriber will automatically be able to view all of their dependents' dental information under a single user ID and password.
Q. If I am a dependent under age 18 who has a user ID and password, why am I not able to access Member Online Services?
A. Dependents under age 18 who were previously registered will no longer have access to a separate user ID and
password. Please log on as the subscriber to access dependent information.
Q. If I am a dependent under age 18, why am I unable to register for Member Online Services?
A. It is no longer necessary for dependents under the age of 18 to have a separate user ID and password for Member Online Services.
Please register or sign on as the subscriber in order to access dependent information.
Q. Will dependents over the age of 18 who were previously registered still be able to access Member Online Services under
their own user ID and password?
A. Yes, dependents over the age of 18 who were registered prior to January 19, 2008 will still be able to log
on using their own user ID and password. However, the subscriber will also be able to view all of their dependents' dental
information under the subscriber’s user ID and password.
Q. Can a dependent over age 18 who was registered prior to January 19, 2008 restrict the subscriber from viewing their
dental information through Member Online Services?
A. Yes, the dependent should contact the Rayant eBusiness Helpdesk via email at
member_help@rayant.com to request your status be changed to either
Opt In or Opt Out.
Q. Can a dependent over the age of 18 who was registered prior to January 19, 2008 restrict the subscriber from viewing their
dental information under the subscriber’s user ID and password?
A. Dependents that are over age 18 and are registering for the first time may restrict their information through Member
Online Services from the subscriber. During registration, dependents over age 18 will have the ability to select one of the following:
Opt In: the subscriber will still be able to view the dependents' dental information through Member Online Services.
Opt Out: the subscriber will not be able to view the dependent's dental information through Member Online Services.
Q. Can a dependent under the age of 18 restrict the subscriber from viewing their dental information
under the subscriber’s user ID and password?
A. Yes, however, after January 19, 2008, in order for a dependent under the age of 18 to restrict subscriber access and
obtain their own ID and password, the dependent will need to contact Rayant’s customer service department through written
correspondence.
Q. After January 19, 2008, how does a subscriber or a dependent over the age of 18 register for Member Online Services?
A. Go to
www.rayant.com
- Click on the "For Members" link in the left hand navigation.
- Click on "Register Today."
Upon a successful registration, your user ID will be displayed on the screen and a temporary password will be sent
to the email address provided.
Q. Who can I contact if I have any questions or technical issues with Member Online Services?
A. Please contact the Rayant eBusiness Helpdesk via email at
member_help@rayant.com.
